Regardless of who collects job information and how they do it, the end-product
of job analysis is a standardized job description. A job description describes the job as it is being performed. In a sense,
a job description is a snapshot of the job as of the time it was analyzed.
Ideally they are written so that any reader, whether familiar or not
with the job, can "see" what the worker does, how, and why. What the worker does describes the physical, mental, and
interactional activities of the job. How deals with the methods, procedures, tools, and information sources used to
carry out the tasks. Why refers to the objective of the work activities; this should be included in the job summary
and in each task description.
An excellent set of prescriptions of writing style for job descriptions
is offered by the Handbook for Analyzing Jobs.
These include a terse, direct style; present tense;
an active verb beginning each task description and the summary statement; an objective for each task, and no unnecessary or
fuzzy words. The handbook also suggests how the basic task statement should be structured: (1) present-tense
active verb, (2) immediate object of the verb, (3) infinitive phrase showing the objective. An example would be: (1) collects,
(2) credit information, (3) to determine credit rating.
Unfortunately, many words have more than one meaning. Perhaps
the easiest way to promote accurate job description writing is to select only active verbs that permit the reader to see someone
actually doing something.
Sections
Conventional job descriptions typically include three broad categories
of information: (1) identification, (2) work performed, and (3) performance requirements.
The identification section distinguishes the job under study
from other jobs. Obviously industry and company size are needed to describe the organization, and a job title is actually
used to identify the job. The number of incumbents is useful, as well as a job number if such a system is used.
The work-performed section usually beings with a job summary
that describes the purpose and content of the job. The summary is followed by an orderly series of paragraphs that describe
each of the tasks.
Job analysts tend to write the summary statement after completing
the work-performed section. They find that the flag statements for the various tasks provide much of the material for the
summary statement.
The balance of the work-performed section presents from three
to eight tasks in chronological order or in order of the time taken by the task. Each task is introduced by a flag statement
that shows generally what is being done followed by a detailed account of what, how, and why it is done. Each task is followed
by the percentage of total job time it requires.
The performance-requirements section sets out the worker attributes
required by the job. This section is called the job specification. Job descriptions used for job evaluation may or
may not include this section.
An argument can be made that worker attributes must be inferred
from work activities. This would require the job analyst to not only collect and analyze job information but also make judgments
about job difficulty.
Managerial Job Descriptions
Managerial job descriptions differ from non-managerial job descriptions
in what are called scope data. For example, financial and organizational data are used to locate managerial jobs in
the hierarchy.
The identification section of managerial job descriptions is
usually more elaborate and may include the reporting level and the functions of jobs supervised directly and indirectly. The
number of people directly and indirectly supervised may be included, as well as department budgets and payrolls.
The work-performed section of managerial job descriptions, like
that of non-managerial job descriptions, includes the major tasks, but gives special attention to organization objectives.
Writers of managerial job descriptions need to remember that "is responsible for..." does not tell the reader what the manager
does.
Careful writing is a requirement of good job descriptions. The
words used should have only one possible connotation and must accurately describe what is being done. Terms should not only
be specific but should also employ language that is as simple as possible.
Obviously, when job descriptions are written by different analysts,
coordination and consistency are essential. These are usually provided by having some central agency edit the job descriptions.